System Support Engineer

Job Details

We are looking for a smart, innovative System Support Engineer to join our clean energy company. This position requires a creative and problem-solving mindset, supporting the installation of smart meters and configuring grid equipment.

Responsibilities

• Technical Expertise

  • Develop a deep understanding of our microgrid architecture, including hardware, software, and communication protocols.
  • Ability to manage integration with smart meters and troubleshoot as needed.
  • Ability to deep dive into technical manuals and understand how to configure, modify, and maintain the device.
  • Strong technical skills in supporting and maintaining hardware.
  • Ability to utilize remote monitoring tools to assess the performance and health of microgrid systems.

• Collaboration

  • Work closely with the engineering and product development teams to report, analyze, and resolve technical issues.
  • Collaborate with remote Engineers and Customer support teams to provide on-site support when necessary.
  • Work closely with Engineers to configure and manage different hardware on site.
  • Work closely with Electrical engineers in wiring smart meters at customers' homes.

• Documentation

  • Create and maintain comprehensive technical documentation, troubleshooting guides, and FAQs.
  • Conduct training sessions for customers and internal teams to enhance their understanding of our microgrid systems.

• Customer Support

  • Provide timely and effective technical support to customers via email, phone, and remote assistance.
  • Diagnose and troubleshoot microgrid system issues, ensuring prompt issue resolution.
  • Assist customers with the installation and setup of MicroGrid systems.

Qualifications

• Bachelor's degree in Electrical Engineering, hardware engineering, or related field.

• Proven experience in technical support, preferably in the renewable energy or tech industry.

• Strong understanding of electrical systems, renewable energy technologies, and microgrid architectures.

• Excellent communication skills and ability to explain complex technical concepts to non-technical stakeholders.

• Problem-solving mindset with keen attention to detail.

• Familiarity with programming languages and communication protocols used in solar applications is a plus.

How to Apply

To apply, please email your resume to info@mykrogrid.com with your full name, resume, and the job you are applying for. Thank you and we look forward to hearing from you!